Services Sectors

Financial Services

Bank/Credit Union

Government Agency



Spa retreat



Service Station 

Travel & Tourism

Hospitality/ Hotel


Mystery Shopping allows companies to discover customer service alignment across all branches / offices in order to provide better training for quality improvements. Poor customer experiences at one branch / office, can have consequences for the whole brand.

What will Mystery shops do for your business

Mystery shops will measure customer experiences with anonymous shoppers who pose as real customers and are educated on your customer service standards. 

Mystery shops will also assess your: 

  • Competition
  • Compliance  
  • Market Environment

Mystery shopping is an opportunity to help businesses see themselves through customer's lens.

Mystery Shopping is a very useful exercise in providing staff with direct feedback.  

It allows those directly affected by the results of the study to understand the customers comments and expectations.