How To Improve Customer Experiences

Customer Experience Tests have unique benefits for improving customer service delivery and retaining of customer base. The tests provide management with actual customer experiences, helping companies to keep in touch with what actually happens on the ground when the staff interfaces with customers.

Mystery shopping is for understanding of customer service needs to improve experiences delivered by your brand whether in person, on the telephone or online.

Customer Experience Tests  

In making sure that your teams are delivering the brand promise to your valued customers, customer experience tests are appropriate for growing business.

In addition, Mystery Shopping reports can be used for: 

  • Rewarding star performers, 
  • Motivating average employees, 
  • Planning training and counselling for employees' upskilling. 

Mystery shopping is for understanding of customer service needs to improve experiences delivered by your brand whether in person, on the telephone or online.

 

 What is Customer Experience Test? 

Customer experience test is the provision of facets of service. Customer experience test, popularly known as mystery shopping, is a solution for: 

The tactical understanding of employees performance and company customer strategy. 

Mystery shopping is a listening tool that can serve as a precursor to customer satisfaction studies and employee satisfaction studies. 

This tool is vehicle for communicating company customer strategy, tactical understanding of employee performance, teaches to be more focused on measures of service standards, helps re-evaluate and set standards, acts as training aid and motivation tool for employees. 

Our Service Offer 

We offer the most effective and informative anonymous shopping program for client facing employees.

Our trained, professional shoppers' task is to complete shops to provide reports on customer service at your establishment, helping your company to keep in touch with what actually happens on the ground, when staff interfaces with customers. 

How Does Mystery Shopping Help?

A mystery shopping program answers questions such as:

How are we performing in our delivery of service or in product presentation?

What are the weaknesses and strengths?

What can be done to improve? 

Reports 

Reporting is aligned with the objectives of the program and measure specific behaviours that augment customer loyalty and satisfaction. 

The results often call for action whether it be employees upskilling  or product packaging changes where improvements are required. Specific actions are recommended t assist with further improvements in customer experiences with your brand.Where necessary the process must be repeated to allow comparison of results over time.